Returns and Refund Policy

Returns & Refund Policy

Last updated: March 26, 2026

At Oranjolie, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy below.

1. Return Eligibility

You may request a return or exchange within 100 days of receiving your order. We accept returns on items that have been opened or used — we simply ask that the product is returned in a reasonable condition.

To be eligible for a return, please ensure the following:

  • Your return request is made within 100 days of delivery.
  • You have your order number or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Items marked as "Final Sale" or "Non-Refundable" at the time of purchase

3. How to Request a Return

To initiate a return or exchange, follow these simple steps:

  1. Contact us at Hello@oranjolie.com with your order number and reason for return.
  2. Our team will respond within 24–48 hours with return instructions and a prepaid return shipping label.
  3. Pack your item(s) securely and ship them back using the provided label.

Please do not send items back without contacting us first, as we may not be able to process unauthorized returns.

4. Return Shipping

Return shipping is on us. We will provide a prepaid return label or reimburse your return shipping costs. You don't have to worry about any return shipping fees.

5. Refunds

Once we receive and inspect your returned item, we will process your refund within 5–10 business days. Refunds will be issued to your original payment method (credit/debit card, PayPal, Apple Pay, or Shop Pay).

Please note:

  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement.
  • Original shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect item.

6. Exchanges

If you'd prefer to exchange your item rather than receive a refund, simply let us know when you contact us at Hello@oranjolie.com. We'll do our best to send you a replacement as quickly as possible.

  • Exchanges are subject to product availability.
  • If the item you want is out of stock, we will offer you a full refund instead.
  • If the exchange item has a price difference, we will either charge or refund the difference accordingly.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at Hello@oranjolie.com within 14 days of delivery with:

  • Your order number
  • A photo of the damaged or defective item
  • A brief description of the issue

We will arrange a replacement or full refund (including any shipping charges) at no additional cost to you.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or payment provider — refunds can sometimes take time to process.
  3. If you've done the above and still haven't received your refund, please reach out to us at Hello@oranjolie.com and we'll look into it for you.

9. Contact Us

Have a question about your return or refund? We're happy to help.

Oranjolie
Email: Hello@oranjolie.com